Submit a Claim - Claim Instructions

If you were notified that that your personal information, including your name, Social Security number, or financial account number potentially was impacted as a result of the cyberattack on Guardian Analytics, Inc. (“Guardian”)’s network systems, which occurred between November 27, 2022 and January 22, 2023 (“Data Incident”), you are a member of the Settlement Class and are eligible to complete a Claim Form. Guardian provides fraud detection services to Webster Bank and other financial institutions.



If you are a Settlement Class Member, you are eligible to make a claim for:

  1. One or more of the following benefits:

    • Credit Monitoring: 24 months of identity protection and credit monitoring service free of charge;

    • Time Spent: Compensation for up to 4 hours of lost time at a rate of $25.00 per hour; and/or

    • Unreimbursed Losses: Compensation for ordinary losses up to $250.00 and compensation for extraordinary unreimbursed losses up to a total of $5,000.

    OR

  2. Alternative Cash Payment: As an alternative to making a claim for Unreimbursed Losses, Lost Time, and Credit Monitoring you may elect to receive a Tier 1 (if your Social Security number was affected in the Data Incident) or Tier 2 Alternative Cash Payment, the amount of which will be determined based on the amount remaining in the Settlement Fund after the amounts in the Settlement Fund have been distributed in accordance with the Settlement Agreement.

Please read the claim form carefully and answer all questions. Failure to provide required information could result in a denial of your claim.

Complete information about the Settlement and Settlement Benefits are available in the Notice and on the Frequently Asked Questions (FAQs) page of this website.

Claim Forms must be submitted online or postmarked (if mailed) no later than April 24, 2024. Claims submitted after the deadline will be deemed untimely and may not be accepted.


Documentation:

If you plan to make a claim for reimbursement of out-of-pocket expenses, documentation must be provided to support your claim. Documents should be clear, readable copies, as anything you submit will not be returned to you. You may redact unrelated transactions and all but the first four and last four digits of any account number (if applicable). See the table below for examples of sufficient documentation for expense types.

Expense Type Examples of Documentation Required
Unreimbursed Bank Fees Bank statements with fees, such as card reissuance, unreimbursed overdraft and late fees.
Long Distance Phone Charges Phone bills with charges.
Cell Phone Charges (only if charged by the minute) Phone bills with charges by the minute, internet usage charges if charged by the minute or by data usage, or text messages charged by the message.
Unreimbursed Credit Monitoring Costs of credit report(s), credit monitoring, and/or other identity theft insurance products purchased.
Other Losses or Costs Resulting from Identity Theft or Fraud Include but not limited to, the cost of postage, gas for local travel or interest on payday loans due to card cancellation.
Extraordinary Loss Professional fees incurred to address identity theft or fraud, such as falsified tax returns, account fraud, and/or medical identity theft.
Other Extraordinary Losses Please provide a detailed description or a separate document submitted with this Claim Form.

If you are filing online, please have this information ready before you start to file, as your claim will not be saved if you have to come back and finish at a later time. Documents that are uploaded must be less than 20 MB per file and in one of these formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. If you are unable to electronically upload a copy of your documents as part of the online Claim Form, you will need to mail a printed Claim Form along with your documentation to the Settlement Administrator.

Please Note: The Settlement Administrator may contact you to request additional documents to process your claim. Settlement benefits will be distributed after the Settlement Agreement is approved by the Court and becomes Final. Your cash payment may decrease depending on the number of claims filed.


File Online:

Before Claim Filing: You will need the Unique ID printed on the Notice that you received in the mail. If you did not receive a Notice or have lost yours, please contact the Settlement Administrator at 1-888-680-3314 for assistance

During Claim Filing: As part of filling out your Claim Form, you will be asked to verify information associated with the losses claimed. You must also submit all required supporting documentation. Documents supporting your claim could include credit card statements, bank statements, invoices, telephone records, and receipts. Documented Loss costs cannot be documented solely by a personal certification, declaration, or affidavit from you. Supporting documentation should be clear, readable copies, as they will not be returned to you. Please keep copies of everything you submit, as your claim may be audited, and you could be asked to provide additional information to process the claim.

After Claim Filing: After submitting your completed claim online, you will receive an email with a confirmation code for your completed submission. Be sure to keep your confirmation email and code and refer back to them if you have any questions about your Claim Form. If additional information is required to complete your claim, you will be contacted by the Settlement Administrator.

Please click the button below to get started.




File by Mail:

If you wish to submit a Claim Form via standard mail, you may download a copy of the Claim Form here. You will need to provide all the information requested on the Claim Form, attach any supporting documentation, sign it, date it, and then mail it to the following address:

Webster Bank Data Incident Settlement Administrator
P.O. Box 2408
Portland, OR 97208-2408


Remember: All Claim Forms must be submitted online or postmarked no later than April 24, 2024.